Refund and Cancellation Policy

At MODS POINT GIFT TRADING L.L.C (mods-point.com), we strive to ensure the highest quality of service and products for our B2B clients.

1. B2B Orders: Since our transactions are executed based on mutual corporate agreements and customized order parameters, standard retail return policies do not apply.

2. Cancellations: Orders cannot be canceled once production, procurement, or shipping processes have officially commenced, unless otherwise agreed upon in writing.

3. Damaged or Incorrect Goods: If any items delivered are proven to be defective, damaged, or incorrect relative to the signed contract, clients must notify us within 48 hours of delivery to initiate a replacement or refund review.

4. Refund Processing: Approved refunds will be processed back via the original payment method within 10 to 14 business days, depending on the issuing bank’s policies.